high street bank

needing help in procuring & administering learning

the challenge

This organisation has 6,000 employees and were looking for an alternative provider to administer and report on their professional qualification bookings. Their key issues were consistency, accuracy and the turnaround time for bookings to be completed.


the solution


Developed a comprehensive catalogue of professional qualifications

Created a third party preferred supplier list

Developed robust processes and agreed ways of working & KPIs

Monthly consolidated invoicing and reporting

the impact

All booking requests acknowledged within 24 hours of receipt

97% bookings completed within 5 working days