high street bank
needing help in procuring & administering learning
the challenge
This organisation has 6,000 employees and were looking for an alternative provider to administer and report on their professional qualification bookings. Their key issues were consistency, accuracy and the turnaround time for bookings to be completed.
the solution
Developed a comprehensive catalogue of professional qualifications
Created a third party preferred supplier list
Developed robust processes and agreed ways of working & KPIs
Monthly consolidated invoicing and reporting
the impact
All booking requests acknowledged within 24 hours of receipt
97% bookings completed within 5 working days