high street bank
needing help in procuring & administering learning
the challenge
This organisation has 6,000 employees and were looking for an alternative provider to administer and report on their professional qualification bookings. Their key issues were consistency, accuracy and the turnaround time for bookings to be completed.
the solution
Developed a comprehensive catalogue of professional qualifications
Created a third party preferred supplier list
Developed robust processes and agreed ways of working & KPIs
Monthly consolidated invoicing and reporting
“WDR provides an informative and hassle-free service to the colleagues in our business who want to study career-advancing qualifications. For us, that means circa 400 colleagues have gained the right support in obtaining their qualifications, and this is important to our career development goals. At an administrative level, WDR are very easy to work and communicate with."
High Street Bank
the impact
All booking requests acknowledged within 24 hours of receipt
97% bookings completed within 5 working days
