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Level 5 Operations/Departmental Manager

Apprenticeship Standard

This Apprenticeship has been designed for individuals working in Operations/Departmental Manager roles, who manage teams or projects, as part of the delivery of their organisation's strategy. Working in the private, public or third sector and in all sizes of organisation, specific responsibilites and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

WDR work with employers to design and customise their Apprenticeship Programme, so that it addresses internal training requirements and aligns with the specified knowledge and skills required for the standard.

Key components of this Apprenticeship Standard cover the following:

Knowledge & Skills

Key components of this Apprenticeship Standard cover the following:

  • Organisational Performance - delivering results
  • Interpersonal Performance - Managing people and developing relationships
  • Personal Effectiveness - managing self.



The behavioural components of the programmes will be delivered through:

  • Workplace training and assessment
  • Classroom-based learning and assessment
  • eLearning
  • Workbooks, logs and journals
  • Written assignments, presentations and interviews.

Level 5 Operations/Departmental Manager
at a glance

Entry Requirements

WDR will work with employers to agree the entry requirements but these will typically be five GCSEs at Grade C or higher. Apprentices without Level 2 English and Mathematics will need to achieve this level prior to taking the end-point assessment.


It will typically take 2.5 years to complete this apprenticeship, although the exact duration will be dependent on the previous experience of the individual. We would liaise with employers and potential apprentices to establish the duration of the programme required.

Learning Resources

All apprentices will be given access to our online Learning Portal which contains eLearning modules, papers, thought pieces, videos and recommended reading.

Benefits for Individuals

  • Gain a range of management skills and professional recognition
  • Build leadership capabilities - motivate and engage teams and manage relationships confidently
  • Boost career progression.

Benefits for Employers

  • Effective and confident operational/departmental managers
  • Better relationships and communication in teams
  • Transfer of new skills into the organisation
  • Increased employee engagement and retainment of talent
  • Training investment co-funded by the government.

Summary of Assessment

There are a number of elements that make up assessment for the Apprenticeship including formative On-Programme Assessment and a summative End-Point Assessment.


Further Information

For further information please download our printable leaflet or contact us.