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Level 3 Business Administrator

Apprenticeship Standard

This Apprenticeship has been designed for Business Administrators including executive assistants, secretaries and administration assistants in all types of organisations.

Business administrators have a highly transferable set of knowledge, skills and behaviours - making sure things run smoothly and handling the day-to-day administrative office tasks. This sort of work requires a wide range of skills including a strong sense of responsibility, accuracy and attention to detail and may involve working independently or as part of a team.

With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation and will involve developing, implementing, maintaining and improving administrative services. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Knowledge & Skills

Key components of this Apprenticeship Standard cover the following:

  • IT
  • Record and Document Production
  • Interpersonal skills
  • Communication and decision making
  • Planning and organising
  • Project management
  • Regulation, policies and procedures



            Personal effectiveness
              Managing performance

            The behavioural components of the programmes will be delivered through:

            • Workplace training and assessment
            • Classroom-based learning and assessment
            • eLearning
            • Workbooks, logs and journals
            • Written assignments, presentations and interviews.

Level 3 Business Administrator at a glance


The apprenticeship will take between 12 and 18 months to complete. We would liaise with employers and potential apprentices to establish the duration of the programme required.

Learning Resources

All apprentices will be given access to our online Learning Portal which contains eLearning modules, papers, thought pieces, videos and recommended reading.

Benefits for Individuals

  • Build personal capabilities, skills and knowledge
  • Gain expertise and professional recognition
  • Boost career progression.

Benefits for Employers

  • Skilled and motivated employees
  • Improved working practices, communication and teamwork
  • Transfer of new skills into the organisation
  • Increased employee engagement and retaining talent
  • Training investment co-funded by the government

Summary of Assessment

There are a number of elements that make up assessment for the Apprenticeship including formative, On-Programme Assessment and a summative End-Point Assessment.


Further Information

For further information please download our printable leaflet or contact us.