apprenticeship standard level 5

Operations/Departmental Manager

Apprenticeship Description

If you are a senior leader accountable for multiple teams and/or projects, this course will help you navigate the ever-changing and fast paced world of business. You will learn how to create a compelling vision for customers and colleagues and inspire your teams to deliver sustained and excellent performance. It will support you to grow and expand your knowledge at the same time as embedding a valuable range of skills and behaviours.

On successful completion of this apprenticeship, you will:

  • Develop a best practice approach to leadership.
  • Enhance your confidence and professional credibility as an expert.
  • Inspire your team members to be the best version of themselves.
  • Gain transferable skills for use throughout your career.
  • Achieve a nationally recognised Level 5 Operations/Departmental Manager
    Apprenticeship Standard.
  • Be eligible to join the Institute of Leadership & Management and the Chartered
    Management Institute.

ENTRY REQUIREMENTS

Typically, GCSE Maths & English at Grade C or above. This can vary for each course so please get in touch with us for more information.​

maths & english

Learners without level 2 English and Maths qualifications will need to achieve this level prior to taking the end-point assessment.​

DURATION

18 months

During this course you will be required to spend 20% of your time at work on off-the-job learning. This will include workshops, virtual learning, research and reflection. This innovative course is designed so you can easily fit your learning around your day job. Using our online portal, you will be able to access your learning anytime and anywhere, so you get high-quality content and development on the go.

Key learning areas on this apprenticeship

Through focusing on your professional and personal potential, you will learn how to manage yourself more effectively by making positive and powerful changes to your current ways of thinking, being and doing.

“You cannot not communicate”. This module explores how leaders communicate and present with impact and authenticity to engage, inform, educate, influence and inspire others.

You will learn how to plan, set up, manage, report on and control a project; delivering outcomes on time, to budget and always adding value for the customer. You will be able to identify, assess and mitigate risks and proactively review and improve your core work processes.

In this module you will identify the methodologies and approaches of operational management. You will develop your strategic and commercial mind-set to act confidently to manage resources effectively, collaborate with others and deploy problem solving and creative thinking for continuous improvement.

In this module you will identify the methodologies and approaches of operational management. You will develop your strategic and commercial mind-set to act confidently to manage resources effectively, collaborate with others and deploy problem solving and creative thinking for continuous improvement of business processes principles and techniques. Key areas are the understanding and complying with business processes and a working knowledge of business IT skills relevant to the organisation.

Request a callback.

If you’re not sure if this course is for you, or would prefer to speak to somebody, leave your name and telephone number and one of our coaches will get back to you as soon as possible.

How will you be assessed?

Towards the end of the course, you, your manager and WDR will decide together if you are ready for assessment. The assessment is then undertaken by a separate End Point Assessor organisation, chosen by your employer. The tutors at WDR will provide you with lots of support in preparing for the assessment. The assessment consists of five separate elements:

Knowledge Test (30%)

Using scenarios and questions, undertaken online.

Competency Based Interview (20%)

Using outcomes from the apprenticeship standard to assess your application in workplace scenarios.

Portfolio Assessment (20%)

Review of the evidence of your learning and its achievement of the required standards.

Work Based Project (20%)

Includes a 15-minute presentation on objectives and outcomes of the project as well as a Q&A session.

Professional Discussion (10%)

Evidence of continual professional development, training and personal development activities and how learning has been applied in the workplace.

An Inclusive Learning Environment

We understand that not everyone learns in the same way, and that’s exactly why we offer complete support to each and every one of our learners and coaches. We’re an inclusive company and the support options we offer aim to fulfill the potential of any individual, regardless of their background.