This apprenticeship stands out from the crowd as a powerful, practical and person-centred development course. It will inspire you to grow and expand your knowledge at the same time as embedding a valuable range of skills and behaviours.
If you have responsibility for direct customer support or you’ve gained extensive experience in a customer service role and want to gain formal professional development to become recognised as a Customer Service expert, this course will be of interest to you. This course will support you in developing the skills, knowledge and behaviours to deliver measurable value to your organisation as an advocate of Customer Service. What you learn will also support your next professional steps.
On successful completion of this apprenticeship, you will:
During this course you will be required to spend 20% of your time at work on off-the-job learning. This will include workshops, virtual learning, research and reflection. This innovative course is designed so you can easily fit your learning around your day job. Using our online portal, you will be able to access your learning anytime and anywhere, so you get high-quality content and development on the go.
If you’re not sure if this course is for you, or would prefer to speak to somebody, leave your name and telephone number and one of our coaches will get back to you as soon as possible.
Towards the end of the course, you, your manager and WDR will decide together if you are ready for assessment. The assessment is then undertaken by a separate End Point Assessor organisation, chosen by your employer. The tutors at WDR will provide you with lots of support in preparing for the assessment. The assessment consists of three separate elements
We understand that not everyone learns in the same way, and that’s exactly why we offer complete support to each and every one of our learners and coaches. We’re an inclusive company and the support options we offer aim to fulfill the potential of any individual, regardless of their background.